FAQ – VincaUSA
FREE U.S. SHIPPING, $10 Worldwide shipping on all retail orders


Where are the items made?
All of our products are designed and manufactured in Austin, Texas.

How much does shipping cost?
First Class domestic shipping is free. You can upgrade to priority for $5 domestic and $25 international shipping. If you're in the US and need something next day, it's $25.
Worldwide shipping is $10 flat! So fill up your cart and get more bang for your buck!

How long does it take to ship?
We generally ship items out in 1-2 business days. First Class takes 5-7 business days inside the US (2-3 weeks outside US), Priority takes 2-3 business days inside the US (1-2 weeks outside US). Express Domestic shipping takes 1-2 business days.

What if I need to make a return?
If you are unhappy with your purchase, simply click here and fill out our return form and we will gladly give you an exchange or refund. We do not refund priority shipping or return shipping costs.

Something is missing from my order.
Please let us know within 5 business days if your order is short and we'll ship the remaining items out right away.

Do you take custom orders?
It depends on the details. Please send an email to custom@vincausa.com with more information about your project. 

Do you sell wholesale?
Absolutely. Please email sales@vincausa.com with your store information for a wholesale access code.

Can I buy Vinca from a store?
Yes. If you'd like to know more about stores near you, just send an email to hello@vincausa.com with your city/state/country and we'll see if we're already available near you.

Is Vinca available at stores in Austin?
We are currently available at Blue Elephant, Parts and Labour, Toy Joy, SparkleKids, Austin Rocks, Wild About Music, Luxe Apothetique, and Atown to name a few...

Do you offer discounts or sales?
Check us out on tumblr, twitter, or facebook for news, updates, discounts, and contests.

My question wasn't answered on this page.
Just shoot us a line here, we'll answer as fast as we can.



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