FAQ & Hours & Covid Stuff
Our IRL Storefront is now open!
Closed Nov. 22-26
Closed Dec. 21 through Jan 3rd.
Shipping is nuts right now! There are lots of delays at USPS. While we will do our best to get your package to you by Xmas, we can't control the post office.
Also we don't know about you, but getting presents after Xmas always felt like an extra bonus surprise :)
Easy Free Returns*:
Simply send us an email to sales@vincaUSA.com with your order number and the items you wish to return. We will then email you a shipping label to return your items.
*For US addresses only. Not applicable to sale items, custom items, or Guinea Pig Boxes.
1. We are extra clean when packing. That means using lots of hand sanitizer when picking, packing, and all the way through until the packages are dropped off at the post office. All jewelry is given a pat down with antibacterial spray just before packing as well.
That's really it! There's nothing to it.
We're happy you stopped by! Stay safe, sane, and healthy.
-The Vinca Gang
And Now...for the FAQ
Where are the items made?
All of our products are designed and manufactured in Austin, Texas.
How much does shipping cost?
First Class domestic shipping is free. You can upgrade to faster service during checkout. Outside of US shipments are based on weight and destination and we have several options for service and speed.
How long does it take to ship?
We generally ship in-stock items out in 1-2 business days.
First Class takes 5-7 business days inside the US (2-3 weeks outside US), Priority takes 2-3 business days inside the US (1-2 weeks outside US).
Express Domestic shipping takes 1-2 business days.
Back-ordered items take a little bit longer because we have to make them. Generally, back-ordered items ship in 1 week.
What if I need to make a return?
No worries! We now offer free returns on all unworn items in original packaging. Simply click here and fill out our return form and we will gladly send you a return label. Exceptions to the return rule:
Guinea Pig Boxes
Mini Mystery Bags
Something is missing from my order.
Please let us know within 5 business days if your order is short and we'll ship the remaining items out right away.
Do you take custom orders?
It depends on the details. Please send an email to email@example.com with more information about your project.
Do you sell wholesale?
Absolutely. Please email firstname.lastname@example.org with your store information for a wholesale access code.
Can I buy Vinca from a store?
Yes. If you'd like to know more about stores near you, just send an email to email@example.com with your city/state/country and we'll see if we're already available near you.
Is Vinca available at stores in Austin?
We are currently available at Terra Toys, Parts and Labour, and Sparkle Kids
Do you offer discounts or sales?
Check us out on instagram, tiktok, or facebook for news, updates, discounts, and contests.
My question wasn't answered on this page.
Just shoot us a line here and we'll answer as fast as we can.